Home inspectors are EASY targets. It’s a sad fact that many home inspectors are victims of meritless claims while receiving little assistance of those they thought could be counted on: their insurance company.
Many home inspectors are SHOCKED that their insurance company would settle a meritless claim or offer up their deductible to the complaining client. These inspectors also work with attorneys who rack up legal fees before settling the claim for nuisance value.
Why is this the case? I talk about working with professionals who align with your values and beliefs in this week’s video blog.
Home Inspectors frequently ask me if having E & O Insurance is “worth it.” The unspoken subtext of the question, of course, is “Hey, if I never have a claim, haven’t I wasted my money?”
I guess that the answer would be “Yes”, if you felt the same way about any other line of insurance. If you never have an auto accident, never have a health issue, never have a house fire, never lose time from work due to sickness, have you wasted the money you spent on auto, health, homeowners and disability insurance?
The problem that I think that home inspectors have with legacy E & O insurers is that they don’t really trust them to do the right thing. And with some considerable justification.
I’m currently representing an Arizona inspector in a multi-party claim: the seller, a seventy-something woman, the real estate broker, a very successful entrepreneur and the inspector. The claimants are a real estate lawyer and his wife.
The lawyer-claimant wrote the Mother of All Demand Letters, a real magillah, fourteen pages, that sought $150,000 in damages. My response, according to counsel for the other defendants, “really infuriated him.”
Well, good, I thought. My fastball has not lost any of its velocity.
Can anyone alter a contract even if they aren’t the company that drew it up? Absolutely.
What if a client and/or his attorney wants to remove the arbitration clause or statute of limitation clause from your home inspector pre-inspection agreement? Is this worthwhile to you and can you use the omission of these clauses to your advantage?
Joe Ferry answers these pressing questions in this week’s ClaimsAcademy video blog below. (more…)
If you’ve seen any effective product-based television advertising, you know all about Brand X, the competing product that left ring around the collar, caused soapy buildup and dry lifeless hair.
In the real-world home inspection industry, Brand X Insurance companies are the ones that can cost you a small fortune. Why? As I discussed in another ClaimsAcademy report, most home inspection insurance companies have the highest instincts of self-preservation and are at all times trying to settle a claim on their most favorable terms, not yours.
A Massachusetts home inspector recently asked me if he could rely on the information posted in the seller’s disclosures or responses provided by the seller or the seller’s representative to specific questions about the property.
The easy answer to that question is such: If seller’s disclosures were reliable, there would be no need for home inspections. And these seller’s disclosures are unreliable for various reasons, many which are completely unrelated to any skulduggery on the seller’s part.
Although, as I illustrate in this week’s video blog, sellers will oftentimes actively conceal material defects, and home inspectors need to realize that when locked doors prevent access to critical areas or furniture seems oddly out of place, what seems amiss is usually…amiss.
I provide an example on this topic and profess why you should follow the “Skeptic’s Creed” in this week’s video blog.
As a professional home inspector who cares about your craft, the anxiety center in your brain likely never turns off. It causes you to sit up or pace the halls at 2 a.m. unable to sleep and left wondering if you missed a leaky pipe or something else critical during a home inspection the preceding day.
A client, who is all too interested in whether you are insured, is likely to trigger this anxiety center. And this client isn’t an anomaly, but rather the type A client you see and hear from time and time again.
How can you reduce this anxiety and work without worry? Follow a few simple cardinal rules I outline in this week’s ClaimsAcademy video blog.
A California home inspector recently contacted me about about a claim one of his prior clients was lodging against his former inspection company – the company that conducted the inspection in question.
This firm is exceedingly risk averse – so much so that it gas a standard practice of settling meritless claims at a moment’s notice. It’s a SOP (standard of practice) that I thoroughly discourage.
This claim in question dealt with an issue that was concealed at the time of the home inspection. “But why didn’t the home inspector dig up the kitchen flooring to find leakage in the sewer pipes?” (I asked this tongue firmly planted in check).
This week’s video blog looks at the prototypical concealed claim and why home inspection firms can’t make a practice of caving in to these complaints in the means of “customer service.”
Home inspectors often ask me, “Should I have professional liability insurance?”
Conceptually speaking, anyone who offers professional services for a fee has potential liability exposure of unknown magnitude. The genius of insurance, however, is that it converts an uncertain, potentially devastating loss into a known, small cost for which you can budget.
With that said, many inspectors still inquire about E&O insurance’s relevancy and necessity in the profession. I detail the pros of having E&O insurance as part of your liability protection in this week’s video blog.
Refunding fees to every unhappy client is a revenue-crippling business model.
You are a home inspector, not a psychic. You can’t predict the future. So, when a monsoon hits your area six months after an inspection and a client resurfaces to complain about water intrusion through the siding, you need to ask yourself this question.
“Is my client unhappy with me and my inspection or is he dissatisfied with the result? And if the result has nothing to do with the quality of my inspection, why am I refunding his fees?”
I examine this issue in more detail in this week’s ClaimsAcademy video blog.