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Protecting Home Inspectors from Meritless Claims

Frequently Asked Questions

What is ClaimIntercept™?

ClaimIntercept™ is Attorney Joe Ferry’s acclaimed proprietary method of responding to meritless claims made against home inspectors by their clients, by non-client sellers or by insurance carriers trying to assert subrogation claims.

Members of ClaimIntercept™ have access to Joe Ferry and his team to deal with client complaints and demand letters. The Home Inspector Lawyer has responded to over 1,200 claims against home inspectors since 2006 with a near perfect 97 percent success rate at terminating them.

Is there a limit on the number of claims to which Joe will respond?

No. Joe will respond to however many claims a ClaimIntercept™ Member has made against him/her while a ClaimIntercept™ Member. This program includes all claims that occur during or were not an active issue prior to an inspector’s membership term.

Can I contact Joe for advice?

Yes. While ClaimIntercept™ Members have unlimited access to Joe via telephone or email during normal business hours, generally 9:00 am to 5:00 pm Eastern Time, Monday through Friday, Joe frequently will call or respond via email to inspectors outside of those hours.

Will Joe review my Inspection Agreement?

Yes. However, Inspection Agreement review is not a benefit of ClaimIntercept™, and there is a separate $500 fee for that service. ClaimIntercept™ members save $100 off that price.

Will Joe respond to reputation management issues?

Yes. With the popularity of online reputation management services such as Yelp, the Better Business Bureau (BBB), Facebook and others on the rise, home inspectors must be cautious of business-crippling defamation by disgruntled clients on these review sites. Joe will respond to these issues as part of a separate reputation management service. These responses are considered ad hoc responses with the fee determined on a case-by-base basis.

Are there any other benefits associated with being a Member of ClaimIntercept™?

Yes. If you have Errors and Omissions Insurance through Lockton Affinity [800-803-9552] and you have a claim that Joe is unable to terminate — a 3% possibility — your ClaimIntercept™ fee would be credited against your Errors and Omissions Insurance deductible.

Therefore, if you had a $1500 deductible on your Errors and Omissions Insurance and, in the unlikely event that Joe’s intervention did not terminate the claim, the claim would then be administered by the insurance company and you would only be responsible for the remaining $1000 of your deductible.

Also, Joe believes education is at the forefront of any successful professional’s priorities. He wants to provide valued professionals with access to special articles, interviews and videos. You can go here to access the Members Only area of the website. Make sure you are logged in.

I am not insured through Lockton Affinity. Can I still take advantage of ClaimIntercept™?

Yes, absolutely. But your deductible would not be credited against your Errors and Omissions deductible in the unlikely event that Joe’s intervention did not terminate the claim.

I do not have insurance through Lockton Affinity. Will having Joe respond to a claim affect my insurance coverage for that claim?

No. But it is very important to keep your insurance company advised of all of your efforts with the claimant.

Once Joe responds to the claimant, the insurance company is put on notice of the potential claim and a copy of Joe’s response is provided to the company.

That way, in the unlikely event that Joe’s intervention did not terminate the claim, the insurance company would be on the hook regardless of when the claimant resurfaced even if it is many months or even years later — and regardless of whether or not you are still insured with that company or insured at all.

Also, in the unlikely event that Joe’s intervention did not terminate the claim, the insurance company will have the benefit of having had Joe lay out all of the defenses to the claim.

I am not a Member of ClaimIntercept™. Can Joe still respond to a claim?

Yes. Joe frequently responds to claims made against home inspectors who either never knew that such a service existed or who never believed that they would be a victim. Joe undertakes those matters on a flat fee basis that vastly exceeds the annual cost of ClaimIntercept™.