A California home inspector recently contacted me about about a claim one of his prior clients was lodging against his former inspection company – the company that conducted the inspection in question.
This firm is exceedingly risk averse – so much so that it gas a standard practice of settling meritless claims at a moment’s notice. It’s a SOP (standard of practice) that I thoroughly discourage.
This claim in question dealt with an issue that was concealed at the time of the home inspection. “But why didn’t the home inspector dig up the kitchen flooring to find leakage in the sewer pipes?” (I asked this tongue firmly planted in check).
This week’s video blog looks at the prototypical concealed claim and why home inspection firms can’t make a practice of caving in to these complaints in the means of “customer service.”