When I was studying calculus in college, I thought that the text book that we used belabored a lot of points that seemed obvious to me. The book would take three or four steps to illustrate some mathematical operations that the professor would illustrate in one or two. I found this disconnect a bit annoying until a classmate explained that the author of the text could not know in advance how versed a potential reader might be in mathematical arcana so, of necessity, he would have to over-explain concepts so as not to shortchange or frustrate large segments of his readership.
I recently had occasion to recall that episode when I received an email from a home inspector that read as follows:
“I have a client making a claim and am not currently covered by an E&O policy. Are you able to assist? Does one already have to be a member of ClaimIntercept™ to use your services?”